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Frequently Asked Questions

Have a query regarding white label soaps for your brand? Check out our frequently asked questions. If you cannot find the answer to your question or need more help, feel free to contact us.

Q:

Is there a minum order quantity?

A:

Minimum order quantities are dependent on the shape of your chosen soap and whether or not you will be using one of our fragrances or supplying one of your own.

Q:

Is shipping included in the unit price?

A:

All prices are ex works.

Q:

What is the lead time for my products?

A:

Lead times can depend on the options you choose and can vary with busy seasonal periods of the year. We can estimate an approximate lead time once we have all of your requirements.

Q:

Can you supply the packaging?

A:

All packaging will need to be free issued and it is not included in the unit price. If you wish, we can put you in contact with our recommended packaging suppliers.

Q:

Are the soaps vegan and cruelty free?

A:

Yes, we can confirm all our soaps are free of animal products and not tested on animals.

Q:

Are the soaps SLS and paraben free?

A:

Our soaps do not contain sodium laureth sulphate of parabens.

Q:

Are the soaps made in the UK?

A:

Yes, we are based in the Sussex countryside. All manufacturing and production are on site.

Q:

Can the soaps be made using another soap base or different oils?

A:

No, we do not offer other soap bases.

Q:

Do you offer soaps in different colours?

A:

We do not offer soap in other colours.

Q:

Can I use my own fragrances?

A:

You can use your own fragrances, providing they have the appropriate perfume documents (MSDS, IFRA and allergen declaration) to see if the perfume is suitable for soap.

Using your own fragrance does add to the lead time as there needs to be stability testing in final packaging for up to 12 weeks before manufacturing can begin.

Q:

Can I have soap samples of your stock fragrances?

A:

We can offer stock samples at £1.50 per unit. If you wish to try before you buy, please send us a list of the samples you require and we will send them out to you.

A proforma invoice will be raised and sent to you before dispatch.

Q:

Can I have my soaps embossed with a logo?

A:

Yes, a logo insert with your embossment can be made using our recommended tooling company.

Q:

Must I have a logo made for our soap?

A:

If you are using our 190g signature soap then you can use our standard ‘Pure Vegetable Soap, Made in England’ logo, with no additional cost.

Otherwise, you will need to have your own one developed. Cut blocks can be made without a logo, all other shapes will require a logo to be made.

Q:

Do your products contain nuts?

A:

Exfoliating Gardeners soaps are manufactured on site and these do contain ground walnut shell. All other soaps are made on the same production line so traces of ground walnut shell may be in all products.

Q:

Are the soaps suitable for babies?

A:

We recommend that that soaps are not used on children under 36 months.